Privacy & cookies

This website is made available to you by ITE Group plc (“ITE", “we", “our" or “us") (the “Website"). This privacy policy outlines how we may use your personal information and forms part of the Terms of Use of the Website.

“Personal information" refers to any information that refers to you personally such as your name, e-mail address and postal address. Please read this privacy policy to understand how we use your personal information after it has been collected by us.

This Privacy Policy may be updated from to time. The date of the most recent revisions will appear on this page so please visit this Privacy Policy regularly.

When do we collect data?
We may collect personal information from you when you do the following through our Websites:

  • order products and services from us;
  • register as a user on one or more of our Websites;
  • provide content through our online communities;
  • apply for jobs with us;
  • register to receive our newsletters; and
  • contact us with a question or complaint.

We also collect certain information automatically about visitors to our Websites, as described in the section headed “Cookies" below.

What personal information do we collect from you?
The personal information we may collect from you includes your:

  • name;
  • occupation;
  • postal address;
  • phone number (land line, mobile and fax);
  • email address.

What do we do with your personal data?
When you give us any personal information as indicated above, we use your personal information to:

  • enable you to use any services that we may from time to time provide through the Website;
  • enable you to become a registered user on one or more of our Websites;
  • process your transaction or subscription and correspond with you accordingly;
  • provide you, in accordance with your communications preferences, with information about our products and services, our latest news or special offers which may be of interest to you;
  • track activity on our Websites for market research purposes so that we can improve the usefulness and content of the Website but, in carrying out such activity, we use the personal information in aggregate and on an anonymous basis;
  • stop you posting or sending offensive, inappropriate or objectionable content anywhere on our Website or where you otherwise engage in any disruptive behaviour on the Website. This may involve informing relevant third parties such as your employer, e-mail/Internet provider and law enforcement agencies about the content and your behaviour; and
  • for Website administration (including enabling us to respond to any comments on the Website or feedback you may give us).

Sharing your personal data
We may share personal information collected via the Website within our corporate group of companies. Otherwise, we will only disclose personal information to government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf.

International transfers of personal data
On the basis that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data across international boundaries.

While some territories outside the European Economic Area may not have laws which provide the same level of protection for personal information as those inside the European Economic Area, we will ensure that your personal information is protected in accordance with this Privacy Policy wherever it is processed by us.

By browsing the Website and submitting personal information to us, you acknowledge our processing of your personal information on this basis.

When you view our Website we may store information on the hard drive of your computer or on your mobile device in the form of a “cookie" (essentially a small text file). Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

“Cookies” (also known as HTTP cookies, web cookies or browser cookies) are simply small pieces of data, which are stored as text files on your computer, whenever you visit certain websites. Their typical purpose is to help sites remember particular actions you may have taken in the past. For example, cookies may track when you have logged into a site, visited certain pages or clicked certain buttons.

Cookies set by the website owner (in this case, ITE Group plc) are called “first party cookies". Cookies set by parties other than the website owner are called “third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, videos and website analytics services). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your website browser is open and are deleted automatically once you close your browser. Other cookies are ‘permanent cookies’, meaning that they survive after your browser is closed and can be used by websites to recognise your computer when you later re-open your browser and browse the internet again.

We use cookies for several reasons. For example, cookies enable us to track the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for analytics and other purposes. The specific types of cookies used on this Website and the purposes they perform are described in the table below:

Types of cookie

What they do

First Party
(This website’s primary domain)

ASP.NET_SessionID (expires end of session) 
Used to track important logical information for the smooth operation of the site.
CMSCurrentTheme (expires after 1 day)
Stores the name of the current visual theme to provide proper design to the dialog windows.
CMSPreferredCulture (expires after 1 year)
Stores the visitor’s preferred content culture/language.

Performance and functionality cookies

These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

Third Party

__cfduid (expires after 6 years) 
In order to protect our website from security threats such as hackers and to boost its performance, we route our DNS through CloudFlare. The “__cfduid" cookie is set by the CloudFlare service.

Analytics and customisation cookies

These cookies collect information that is used either in aggregate form to help us understand how the website is being used or how effective are marketing campaigns are, or to help us customise the website for you.

Third Party

 Google Analytics:
 __utma (expires after 2 years)
 This keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.
__utmb (expires after 30 minutes)
This cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor enters the site.
__utmc (expires end of each session)
This cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor leaves the site. It stays for 30 minutes for another pageview to happen, and if it doesn’t, it expires.
__utmz (expires end of each session)
This keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
__ga (expires after 2 years)
This cookie is used to distinguish users.

New Relic

NREUM (Deleted when the browser closes)
This cookie is only created in browsers that do not support the Navigation Timing API. When a browser supports the Navigation Timing API, a native interface can be used to determine navigation start time.

NRAGENT (Deleted when the browser closes)
This cookie is created only when a token is handed out to an end user by the New Relic server.

JSESSIONID (Deleted when the browser closes)
The JSESSIONID cookie is used to store a session identifier so that New Relic can monitor session counts for an application. The cookie value is generated by Jetty.

Social networking cookies

These cookies are used to enable you to share pages and content that you find interesting on our website through third party social networking websites.

Third Party

 _uid (expires after 2 years)
 Uniquely assigned machine-generated user ID.
_di/dt (expires after 1 day)
Maintenance cookies that help manage expiration for other cookies.
_uvc (expires after 2 years)
Measures how often we see an AddThis user.
_psc (expires after 90 days)
These cookies are used in recording user sharing and social activity.
_loc (expires after 90 days)
Geolocation, used to help publishers know approximately where people sharing information are located. (State level).

Are cookies harmful?
Cookies cannot harm you or your computer. They cannot contain viruses, cannot install harmful software and cannot damage your computer in any way. Although ITE uses cookies to gather encrypted information to improve your user experience, this information is never personally identifiable. We do not use cookies to store any sensitive information, such as name, address or contact details.

Despite this, if you do wish to disable or remove cookies, please see the “Help” section of your browser or mobile device. Each browser or device handles the management of cookies differently, so you will need to refer to your appropriate “Help” documentation.

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website; however, your access to some functionality and areas of our Website may be restricted.

If you would like to find out more information about cookies and your rights to control their use, please visit or

IP addresses
An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek.

Your right to see your personal information
You have the right to request a copy of the personal information that we hold on you and to have any errors in that information corrected. We may charge a small fee for such requests where this is permitted under applicable law You also have the right to ask us to stop processing your personal information on compelling legitimate grounds. You can exercise these rights by contacting us using the details provided below.

How to contact us
The data controller of personal information collected about you through this Website is ITE Group plc, a limited liability company registered in England and Wales, whose registered office is at 105 Salusbury Road, London NW6 6RG.

If you have any questions about this Privacy Policy you can write to us at the address above (marked for the attention of the Company Secretary or e-mail us at: [email protected]

Page updated: 18th July 2014